The fact that poorly drafted or incomplete and unsubstantiated claims is still the top cause of disputes in the Middle East is a reminder that claimants must focus more on producing well-written and fact-based claims that can be reviewed and assessed by the receiving party. Considering the ongoing COVID-19 pandemic, it is a good sign that involved parties are realizing the need to resolve disputes fast as manifested in the shorter average resolution period in 2019 because having prolonged disputes during these times can easily compound the already negative effects of the pandemic. Hopefully, this trend will continue for the rest of 2020 and beyond.
Shawkat El Abbas
Director of Claims and Contract Solutions, Middle East