PROJECT STORY
The challenge
Make coffee shops more attractive
Costa Coffee outlets get a new look
Digital solutions from Arcadis make the difference
The challenge
Costa Coffee is one of the United Kingdom's largest and fastest growing coffee shop chains; in fact, the company grew so fast that it was no longer able to provide an optimum service to its many customers. Following its acquisition by Coca Cola, Costa Coffee decided to launch a comprehensive program of renovation for all its existing and new sites.
The solution
In total, the project involves the renovation and construction of more than a thousand outlets. Costa Coffee is collaborating with Arcadis on the design, commercial activities, program and project management and digitization services. We are part of a Program Management Office (PMO) where several teams work closely together on streamlined and standardized work processes.
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The impact
Construction and renovation of coffee shops in the United Kingdom means that consumers can enjoy a wider range of delicious coffee in more places. Thanks to our innovative digital solutions, Costa Coffee expects to implement the program on time and within budget. The introduction of the Fulcrum app has already provided improved governance and control.
